Order, Delivery and Returns

What should I pay attention to when ordering?
First of all, you should pay attention to the fact that the member form you fill in is complete and up-to-date. Any questions that may arise after your order, our customer representatives will contact you using your contact details in your membership information. Your order will be sent to your delivery address. In order to avoid any problems during the cargo delivery, you must write your address in full detail.

 

How can I order?
To be able to place an order through our site, you must be a member of our website. Once you have created your membership, you can add the product to your shopping cart by clicking the giderek Add to Cart ğ button. Then, by clicking on the ödeme My Basket sonra at the top right of our page, you can write your payment information after the cargo and delivery information the system will ask you.


Which cargo company will be sent by my order?
Cargo companies to send your orders through our site will be in the order stages, you have to make a choice.


What is the shipping fee?
The shipping fee to be calculated by the system based on the shopping you make through our site will be specified during the cargo selection during the order stages.


I gave my order, what happens next?
After your order has arrived to our system without any problem, an email will be sent to the email address you used to create your membership. Our customer representatives will prepare and ship your products in order to deliver your order to you as soon as possible without any problems. We will ship within 4 business days at the latest after we receive your order. When your product is delivered to the cargo company, you will be sent an email to us and you will be informed about the cargo. You can pay by Visa, Visa Electron and Mastercard credit cards, Bank Transfer or Door Payment.


How can I track my order status?
You can follow all the orders you have placed on our site after you have made a membership entry, in my orders section on your account page.


My order has been shipped. How can I check his status?
After you sign up for your order on our site, your account will be listed on your account page. You can follow the order of your order in the cargo by clicking on the cargo link next to your order.


What should I pay attention to when I receive the product?
Open and check the packages you think are damaged during shipment in front of the cargo authority you received. If there is any damage to the product, do not take delivery of the product to the cargo company. Please note that after the delivery of the product, the cargo company has fulfilled its duties.


I forgot my password?
Click on the bir I forgot my password ş link on the home page and enter the e-mail address you used to register to the site, and in a very short time, you will be sent an e-mail with the password you have given us when logging in to the site.


Returns Information

Each product that you take is under the guarantee by the manufacturer.

Without opening / destroying the packaging of the product that you have received, without using the product from the date of delivery within seven (7) days from the date of delivery you can return as you received. Please return the product with a petition or return form containing your product invoice, order number.

Open and check the packages that you think are damaged during shipment in front of the authorized company. If there is any damage to the product, do not take delivery of the product to the cargo company. Please note that you agree that the cargo company has fulfilled its duty after the delivery of the product.

Unpacked, used, destroyed or returned products are not accepted.

The customer is liable to pay back the product at the time it was delivered to him and to compensate the loss in the commercial value of the goods due to the use.

In case the customer returns the product or returns from the exchange, the product is returned within ten (10) days from the time the product is received. Your credit card return fee is between 2-6 weeks by your bank. During this period, our company does not have any savings.

In the event that it detects any opening, deterioration, breakage, destruction, tearing, usage and other situations in the product and its packaging and if the product cannot be returned as delivered at the time it was delivered to the customer, it will not refund the product and will not refund the price.

For malfunctions that may occur after the product reaches the customer, the authorized service of the manufacturer must be consulted.

In case the above conditions are met, the goods will be paid by the customer.

Money order refunds will be made within 3 business days within 2 business days. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. After the ıza Canceled tı warning about your order has been issued, the whole price will be refunded to your credit card or bank to which you made the transfer. Refunds in installment sales are reflected to your credit card as a plus balance every month by your bank.

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